FAQ's

Totally normal. Because our furniture arrives compressed, it can take 24–48 hours to fully puff up and look its best. Just let it chill, settle in, and do its thing — kinda like you after a big weekend.

All our pieces are built with solid frames, comfy-as fillings, and soft, durable upholstery. Each one is tested to Australian standards, including a 20,000-sit test. Yes, we counted.

Most pieces are modular and can be connected with sneaky velcro tabs. Check under the cushions—yes, really.

We’ve carefully chosen colours and fabrics that match our vibe (and your lounge). What you see is what you get—for now.

We dispatch within 1 business day. Metro delivery in 10 business days or $100 back — measured from dispatch, so if yours doesn’t land in time we’ll give you $100. Depending on your location, delivery can happen within 2 business days. Regional and remote areas take a bit longer and aren’t covered by that guarantee, but we’ll keep you posted with tracking either way.

Shipping is calculated at checkout based on your postcode, so the price you see is the price you pay. No surprises at the end.

Absolutely. You’ll get tracking details as soon as your order leaves our warehouse.

Changed your mind? You’ve got 30 days from delivery. One catch — the box needs to be unopened, because once a Grumpi is out of the vacuum bag it can’t go back in.

Approved? We cover the return shipping and arrange the pickup — we’ll email you a prepaid label. Already opened it and it’s not the vibe? Donate it to a registered charity, send us proof, and we’ll refund 75% of the item price. No return needed.

You have 30 days from delivery to request a return. For a change-of-mind return the product needs to be unopened and in its original packaging — our furniture is vacuum-sealed, and once the seal is broken it expands and can’t be compressed back down.

Return shipping is on us. Once your return is approved we’ll email you a prepaid label and arrange the pickup. No printer? Tell us and we’ll sort another way. We’ll refund the full item cost within 7 business days of getting it back. The one thing we can’t refund is the original delivery fee — that trip has already happened.

Already opened it? Donate it to a registered charity, email us proof, and we’ll refund 75% of the item price. And if your item arrives damaged or faulty we’ll replace or refund it, shipping and all — just email help@grumpi.com.au with your order number and a few photos.

That’s on us. Send us a few photos at help@grumpi.com.au and we’ll sort it — repair, replacement or full refund, shipping and all. Fast.

Visa, Mastercard, PayPal, and Buy Now Pay Later (if it’s active). We don’t take gold doubloons. Yet.

Yes. We use secure checkout, encrypted transactions, and we never store your card details.

Nope. For the Loungi, Plumpi and Tootsi it’s just tear off the plastic and let it puff up — no tools at all. The Peachi is the only one that needs anything: a base plate that screws on with an allen key. Takes less than 2 minutes, promise.

Spot clean with a mild detergent and a damp cloth. Avoid bleach, flame throwers, or putting it in the washing machine.

Just two brothers from Melbourne who were sick of overpriced furniture and 12-week wait times. So we fixed it.

No showroom, no markup. We pass the savings on to you (and your butt).

Email us anytime: help@grumpi.com.au. We’re friendly. Even if the furniture looks grumpi.