Refund policy
Changed your mind? No worries — we get it.
If your Grumpi isn’t a perfect match, here’s how returns work:
🕒 Return Window
You have 30 days from delivery to request a return.
📦 Conditions for Return
- Items must be unused, unassembled, and in their original packaging
- For a change-of-mind return, the box needs to be unopened — once a Grumpi’s out of the bag it can’t go back in (more on that below)
📧 How to Initiate a Return
Email help@grumpi.com.au with your order number and reason for return. Once you’re approved, here’s the good bit: we cover the return shipping and arrange the pickup. We’ll email you a prepaid label — print it, stick it on the unopened box, and we’ll organise the collection from there. Easy.
No printer at home? Just tell us and we’ll sort out another way.
💳 Refunds
Once we’ve received your return and given it a good once-over, we’ll refund the cost of your item(s) to your original payment method within 7 business days.
A note on shipping: Sending it back is on us — we cover the return shipping. The one thing we can’t refund is the original delivery fee you paid to get your Grumpi to your door. That trip’s already happened. (If the return’s down to a mistake on our end, though, the whole lot’s on us. Fair’s fair.)
🚫 Important: No Returns on Opened Vacuum-Sealed Items
Some Grumpi products are vacuum-packed for safe and efficient shipping. Once opened or expanded, they cannot be re-packed or returned — kind of like trying to return a cake after taking a bite. So if you’re unsure, don’t open it just yet. Admire it through the bag first — like a squishy piece of modern art.
🛠️ Our 3-Year Warranty
We make our Grumpi pieces to last. That’s why every product comes with a 3-year warranty from the date it arrives at your door.
What’s covered
If something isn’t right due to a manufacturing fault or defect in materials or workmanship (under normal, everyday home use), we’ll make it right.
What’s not covered
- Normal wear and tear (because life happens)
- Natural changes over time like softening, creasing or fading
- Damage caused by misuse, accidents, pets, moisture, heat, weather or improper cleaning
- Commercial use
- Any changes, repairs or alterations made by someone other than us
What we’ll do
- A repair
- A replacement (or replacement part)
- Or a refund for the affected item only
Our responsibility is limited to the original purchase price of the product. We don’t cover indirect or consequential losses, and — as above — original delivery charges aren’t refundable.
How to make a claim
Email help@grumpi.com.au with your order number, a description of the issue and a few photos if you can. We’ll take it from there.
This warranty is in addition to your rights under Australian Consumer Law, which always apply.
❤️ Changed Your Mind After Opening? Give It a Good Home
If you’ve unboxed your Grumpi and it’s just not the vibe, we’ve still got you.
Donate it to a registered charity in your area and we’ll refund 75% of the item price — no returns needed.
Just email us proof of donation (a receipt or photo will do), and we’ll take care of the rest. Because everyone deserves a comfy seat — even if it’s not yours.
This policy does not affect your rights under Australian Consumer Law.