Shipping policy

We ship Australia-wide — straight to your door, vacuum-packed and full of promise.*

🚚 What to Expect

  • You’ll get an order confirmation email right after purchase
  • Orders are typically dispatched within 1–3 business days
  • Tracking details land in your inbox once your Grumpi is on the move
  • Delivery times depend on where you are — we aim to have metro orders to you fast, while regional and remote areas take a little longer

💵 Shipping Costs

Shipping is calculated at checkout based on your delivery postcode, so the price you see is the price you pay — no surprises at the end.

💰 Our 10-Day Delivery Promise (Metro Only)

We’re confident in our logistics — so here’s our guarantee:

If your metro order isn’t delivered within 10 business days from dispatch, we’ll give you $100.

This promise applies to standard metro deliveries only. Regional and remote areas naturally take longer to reach, so they aren’t covered by the 10-day guarantee — but we’ll always keep you posted with tracking. Not sure if your address counts as metro? Flick us an email and we’ll check.

Important:
If the courier attempts delivery within 10 business days but can’t complete it (e.g. no one home, unsafe to leave, incorrect address, or instructions required), this counts as delivery having been made, and the guarantee does not apply. In these cases, the parcel will be available for re-delivery or collection as directed by the courier.

📦 Our Delivery Partners

We work with trusted carriers including Direct Freight Express, Australia Post, Sendle, and other reputable courier networks to get your order to you safely.

📍 Delivery Areas

We’re growing — but we don’t deliver everywhere just yet.

If you can’t place an order at checkout, it may mean your area isn’t currently covered.

We’re working on expanding our reach, because everyone deserves a Grumpi.

Message us at help@grumpi.com.au and we’ll let you know when we’re coming your way.

🛡️ Delivery Issues

Grumpi Furniture isn’t liable for delays caused by third-party couriers.

If your order is lost or damaged in transit, contact us straight away and we’ll help sort it out.

*Some regional areas may not be serviced at this time — contact us if you’re unsure.